Silverback Creations (herein after referred to as “the Company”) is committed to maintaining robust privacy protections for the users of this website. Our Privacy Policy (herein after referred to as “Privacy Policy”) is designed to help users understand how the Company collects, uses and safeguards the personal information provided to the Company, while users visit the Company’s website.
Please note that the terms “we,” “us,” and “our” refer to the Company. “You” refers to the user of the website and reader of the Privacy Policy, as a visitor of our website. By accepting our Privacy Policy and Terms of Use, you consent to our collection, storage, use and reasonable disclosure of your personal information, as described in this Privacy Policy.
1. INFORMATION WE COLLECT
1.1 We collect “non-personal information” and “personal information”:
1.1.1 Non-personal information includes information that cannot be used to personally identify you, such as, but not limited to anonymous usage data and other general non-personal information. Non-personal information is therefore information not relating to an identifiable living, natural person, and where it is appliable, an identifiable, existing juristic person.
1.1.2 Personal Information includes information relating to an identifiable living, natural person, and where it is applicable, an identifiable, existing juristic person, as provided for in the Protection of Personal Information Act 4 of 2013 and Regulations.
1.2 In an effort to improve the quality of your website experience, we may track both non-personal and personal information provided to us by your browser or by our software application, including but not limited to the website you came from i.e. referring URL, the type of browser you use, the device you are using, the time and date of access, and any other related non-personal and personal information.
1.3 We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user’s browser from our server/s and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect non-personal information about that user and keep a record of the user’s preferences when utilizing our services, both on an individual and aggregate basis.
1.4 By using this website you consent to us processing your non-personal and personal information for the purposes highlighted in this Privacy Policy.
2. HOW WE USE NON-PERSONAL AND PERSONAL INFORMATION
Your non-personal and personal information will be processed for the following purposes:
- For us to act on or respond to your instructions or requests and to generally communicate with you;
- For processing employment applications;
- For sending you marketing and other business development related material, which we believe may be of interest to you;
- For purposes of market research;
- For audit and compliance usage of the website;
- In the event that we undergo a business transaction such as a merger, acquisition by another company, or sell all or a portion of our assets, your Personal Information may be among the assets transferred;
- To help us improve and customize the user’s website experience;
- This Privacy Policy does not limit in any way our use or disclosure of non-personal Information, and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our discretion;
- To help us improve and customize the user’s website experience;
- To track trends and analyze use patterns on the website;
- Further processing of your personal information will only be in accordance or compatible with the purpose for which the information was obtained. We thus undertake not to unlawfully and unreasonably process your information in a manner that maybe be deemed to be excessive.
3. HOW WE PROTECT YOU NON-PERSONAL AND PERSONAL INFORMATION
- We have implemented security measures and are committed to continuing to update and where necessary, improve security measures that are designed to protect your information from unauthorized access.
- Should you create an account on our website, it is protected by your password, and we urge you to take steps to keep your information saf,e by not disclosing your login details, and by logging out of your account after each use.
- We further protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer technology. Although these measures endeavour to safeguard your information, it is not guaranteed that data breaches may not occur and that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using our website, you acknowledge that you understand and agree to assume these risks.
- Where there are reasonable grounds to believe that your personal information has been accessed or acquired by an unauthorized person or persons, we undertake to notify the Information Regulator and yourself as soon as it is reasonably possible of such breach.
4. SPECIAL PROVISIONS FOR PERSONAL INFORMATION
- You have the right at any time to prevent us from contacting you for marketing purposes.
- When we send promotional communication to a user, the user can opt out of further promotional communication, by following the unsubscribe instructions provided in the email.
- Please note that notwithstanding the promotional preferences, you indicate by unsubscribing, we may continue to send you administrative emails including for example, periodic updates to our Privacy Policy.
- You have the right having provided proof of identity, to request that we confirm, free of charge, whether or not we hold personal information about yourself.
- You have a right to request the record or a description of the personal information about yourself that is held by us.
- You have the right to request that we correct or delete personal information about yourself that is under our possession or control that is inaccurate, irrelevant, excessive, out to date, incomplete, misleading or obtain unlawfully.
5. LINKS TO OTHER WEBSITES
- As part of our website, we may provide links to other websites or applications. However, we are not responsible for the privacy practices employed by those websites, or the information or content they contain.
- This Privacy Policy applies solely to information collected and processed by us through this website. Therefore, this Privacy Policy does not apply to your use of a third-party website accessed by selecting a link via our website.
- We encourage our users to read the privacy policies of other websites before proceeding to use them.
6. CHANGES TO OUR PRIVACY POLICY
- The Company reserves the right to change this Privacy Policy and our Terms of Service at any time. These changes will be updated on our website and will go into effect immediately.
7. CONTACT US
7.1 If you have any questions regarding this Privacy Policy or the practices of this website, please contact us by sending an email to silverbackcreate@gmail.com
8. LAST UPDATED
8.1 This Privacy Policy was last updated on 18 January 2026.
1. INTRODUCTION
1.1 The purpose of this policy is to set out what cookies are, what we use them for, and how you, as the visitor to this website, can manage them during your visit to or use of our website.
1.2 This cookie policy is applicable to all of our electronic platforms and facilities, including but not limited to this website.
1.3 This cookie policy must be read alongside the Privacy Policy.
1.4 “You” and “your” refers to the user of the website or “Client” of Silverback Creations, as defined in the Privacy Policy.
1.5 The terms “we,” “us,” and “our” refer to Silverback Creations.
2. WHAT ARE COOKIES
2.1 Cookies are pieces of information transferred from your browser to your computer’s hard drive. They store information about your activity on a browser, in order to allow us to recognise you when you revisit our website.
2.2 There are various kinds of cookies that we may use;
2.2.1 First, session cookies which are also known as ‘temporary cookies’. These cookies only exist for the duration of your site visit and are deleted upon exit. These cookies, unlike other cookies do not have an expiration date assigned to them and help us recognise you as you move between pages on our website.
2.2.2 Second, permanent cookies which are also known as 'persistent cookies'. These cookies stay on your computer until they expire or are deleted. Permanent cookies are built with automatic deletion dates to help ensure your hard drive doesn't get overloaded. These cookies often store and re-enter your login information, so you don't need to remember them.
2.2.3 Kindly note that there are other kinds of cookies, which may be sub-categorised within the session and permanent cookies categories. Those cookies may also be used by us.
3. WHAT WE USE COOKIES FOR
3.1 Cookies are common and we use them to make your web experience faster, more convenient and personalised.
3.2 Silverback Creations may also use cookies for the following reasons:
3.2.1 granting you access to restricted content;
3.2.2 tailoring the website’s functionality to you personally by letting us remember your preferences, location or device type;
3.2.3 improving how our website performs;
3.3.4 understanding who our audience is so that we can provide content most relevant to you;
3.3.5 allowing third parties to provide services to our website; and
3.3.6 helping us deliver interest-based advertising where appropriate, in compliance with the applicable laws.
4. MANAGING COOKIES
4.1 You can modify your cookies at any time by clicking on the “Manage cookies” tab.
4.2 By clicking “I accept” on the cookies banner, you accept all cookie usage and consent to store cookies on your computer.
4.3 By clicking “I refuse” on the cookies banner, you may be prevented from accessing certain aspects of our website where cookies are necessary. Only the cookies necessary for the proper functioning of the website will be used.
5. REVISION OF POLICY
5.1 We reserve the right to and may from time to time update or amend this Cookie Policy.
5.2 If material amendments are made in how personal information is collected, stored, transferred, used or processed in any other way, this Cookies Policy will be updated and notices will be provided where appropriate.
5.3 Any general updates or amendments of this Cookie Policy will be published as such on our website.
5.4 By continuing to use this website or any of our other services following any updates or amendments, the Client will be deemed to have agreed to such changes.
5.5 Clients are advised to visit and re-read this Cookie Policy on a regular basis.
The information contained in this website is for general information purposes only. The information is provided by Silverback Creations (hereinafter referred to as “the Company”) and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.
Any reliance you place on such information is therefore strictly at your own risk. In no event will the Company be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website, the user may be linked to other websites, which are not under the control of the Company. We have no control over the nature, content and availability of those other websites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, the Company takes no responsibility for, and will not be liable for the website being temporarily unavailable, due to technical issues beyond our control.
View the Company’s full Terms and Conditions (hereinafter referred to as “T&Cs”). By using the website, you agree to be bound by our T&Cs.
1. General
1.1. These Terms & Conditions govern the use of this website and the sale of furniture and related products (“Goods”).
1.2. By accessing this website or placing an order, you agree to be bound by these Terms & Conditions, our Guarantee Policy, and our Returns & Refund Policy.
1.3. If you do not agree with these terms, please do not use the website.
2. Products & Descriptions
2.1. We specialise in handcrafted furniture made from natural materials.
2.2. All product images and descriptions are provided as accurately as possible; however, natural variations in colour, grain, texture, and finish are inherent characteristics of wood and are not considered defects.
2.3. Measurements may vary slightly due to the handmade nature of our products.
3. Orders & Acceptance
3.1. All orders are subject to acceptance and availability.
3.2. An order is only confirmed once payment (50% deposit) has been received and written confirmation has been issued.
3.3. We reserve the right to refuse or cancel an order at our discretion, including where materials are unavailable or pricing errors occur.
4. Pricing & Payment
4.1. All prices are listed in South African Rand (ZAR).
4.2. Full payment is required before the item can be delivered or collected, unless otherwise agreed in writing. If the item is needing to be delivered, delivery costs may vary depending on the variation of delivery.
4.3. Payment methods may include EFT, card payments, or cash.
5. Custom & Made-to-Order Items
5.1. Custom or made-to-order items are produced specifically according to customer requirements.
5.2. Once production has begun, custom orders cannot be cancelled, returned, or refunded, except where a confirmed defect exists, and is agreed by both parties.
6. Delivery
6.1. Delivery timeframes provided are estimates and may vary due to production timelines or courier delays.
6.2. Risk of loss or damage passes to the customer upon delivery/collection.
6.3. Ownership and delivery of the Goods passes only once full payment has been received.
7. Guarantee
7.1. We provide a limited workmanship and material guarantee as set out in our Guarantee Policy.
7.2. This guarantee does not constitute a warranty and does not cover normal wear and tear, misuse, environmental damage, or natural material characteristics.
8. Returns & Refunds
8.1. Returns and refunds are governed by our Returns & Refund Policy.
8.2. Repairs or replacements will be the primary remedy for valid claims, in line with our Guarantee Policy.
8.3. Delivery and handling fees are non-refundable unless otherwise required by law.
9. Consumer Rights
9.1. Nothing in these Terms & Conditions limits the customer’s rights under the Consumer Protection Act (CPA) of South Africa.
10. Website Use & Intellectual Property
10.1. All content on this website, including images, text, and designs, remains our intellectual property.
10.2. Content may not be copied, reproduced, or distributed without prior written consent.
11. Privacy
11.1. Personal information is collected and processed in accordance with our Privacy Policy and the Protection of Personal Information Act (POPIA).
12. Limitation of Liability
12.1. To the extent permitted by law, our liability for any claim arising from the sale or use of Goods is limited to the purchase price of the affected item.
12.2. We are not liable for indirect or consequential losses.
13. Amendments
13.1. We reserve the right to amend these Terms & Conditions at any time. Updates will be published on this website.
14. Governing Law
14.1. These Terms & Conditions are governed by the laws of the Republic of South Africa.
14.2. Any disputes will be subject to the jurisdiction of South African courts.
We take pride in the quality and craftsmanship of our furniture. While we do not offer a formal warranty on our products, we do provide a limited workmanship and material guarantee as outlined below.
1. Guarantee Coverage
1.1. All furniture sold by us is guaranteed to be free from material defects and workmanship faults at the time of delivery.
1.2. This guarantee applies only to defects that arise from poor workmanship or faulty materials, and not from normal use or external factors.
2. Guarantee Period
2.1. The guarantee is valid for [6 months] from the date of delivery, unless otherwise stated in writing.
2.2. Any issues must be reported to us in writing within this period, together with clear photographs and a description of the problem.
3. What Is Not Covered
This guarantee does not cover:
- Natural characteristics of wood, including grain variation, knots, colour changes, or movement caused by temperature and humidity
- Normal wear and tear
- Damage caused by misuse, neglect, improper care, or failure to follow care instructions
- Damage caused by water exposure, direct sunlight, heat sources, or pests
- Alterations, repairs, or modifications carried out by third parties
- Accidental or intentional damage after delivery
4. Custom & Handmade Items
4.1. As many of our items are handcrafted and made from natural materials, slight variations in size, colour, grain, and finish are considered normal and are not defects.
4.2. Custom or made-to-order items are non-refundable unless a qualifying defect is confirmed.
5. Remedies
5.1. If a valid defect is confirmed within the guarantee period, we reserve the right to:
- Repair the item, or
- Replace the defective part or item, or
- Offer a reasonable refund or credit, at our discretion
5.2. Any repair or replacement will be the sole remedy under this guarantee.
6. Consumer Rights
6.1. This guarantee is provided in addition to, and does not limit, your rights under the Consumer Protection Act (CPA) of South Africa, where applicable.
7. Transport & Access
7.1. Where a repair or assessment requires collection, the customer may be responsible for transport costs unless otherwise agreed.
7.2. Reasonable access must be provided to inspect or collect the item if required.
We aim to ensure that every customer is satisfied with their purchase. As many of our items are handcrafted and made to order, the following Returns & Refund Policy applies.
1. General
1.1. This policy should be read together with our Terms & Conditions and Guarantee Policy.
1.2. By placing an order, you acknowledge and accept this Returns & Refund Policy.
2. Custom & Made-to-Order Items
2.1. All custom, bespoke, or made-to-order furniture is non-returnable and non-refundable, unless the item is defective or does not match the agreed specifications.
2.2. Variations in wood grain, colour, texture, or finish are natural characteristics and do not qualify as defects or grounds for return.
3. Non-Custom (Standard) Items
3.1. Where items are not custom-made, returns may be considered within 7 days of delivery, subject to the following:
- The item must be unused and in its original condition
- The item must be returned in its original packaging
- Proof of purchase must be provided
3.2. Transport costs for returns are the responsibility of the customer unless otherwise agreed.
4. Defective or Incorrect Items
4.1. If an item is defective, damaged on delivery, or not as ordered, the customer must notify us within 7 days of delivery in writing, including clear photographs of the issue.
4.2. Once the issue is assessed and confirmed, we will, at our discretion:
- Repair the item
- Replace the item or affected part
- Offer a reasonable refund or store credit
5. Assessment & Resolution
5.1. All returned items are subject to inspection before any refund, repair, or replacement is approved.
5.2. Where a repair or replacement is approved, this will be the primary remedy in line with our Guarantee Policy.
6. Refunds
6.1. Approved refunds will be processed within a reasonable timeframe after assessment.
6.2. Refunds will be made via EFT.
7. Consumer Rights
7.1. Nothing in this policy limits your rights under the Consumer Protection Act (CPA) of South Africa, including your right to receive goods that are of good quality and reasonably fit for purpose.
8. Cancellations
8.1. Orders for custom or made-to-order items cannot be cancelled once production has begun, a 50% deposit will be required in order for production to take place, the deposit is non-refundable.
8.2. Cancellations requested before production begins may be considered at our discretion.